Commercial Manager - Credit

Summary

M&S Financial Services is undergoing a period of exciting and significant development, and we're looking for an experienced Commercial Manager to help drive growth for propositions within our growing Credit portfolio. You will be the driving force behind our credit portfolio's financial performance, focusing on both the top line and bottom line. Your role involves a strategic approach to driving year-on-year profitability by optimising product pricing, driving customer acquisition, and boosting credit utilisation. You will work closely with credit providers to ensure our products are competitive and deliver positive outcomes for customers.

All the details

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include

• P&L Management: You will own the profit and loss statement for credit products, support the setting of revenue targets and cost controls to ensure the credit portfolio meets or exceeds financial goals
• Customer Acquisition and Growth: Support the development and implementation of marketing strategies to attract new customers, using our core channels of dotcom, stores and new digital channels. You will collaborate with the marketing and loyalty teams to create compelling offers and campaigns that drive customer interest and increase credit product adoption
• Customer Engagement and Spend: Support the design of programs and incentives that encourage existing customers to use their credit products more frequently. This could include rewards programs, cross-promotions with other product lines, or personalised offers to increase spend
• Risk Management and Compliance: Work closely with Bank's risk management and relevant compliance teams to ensure credit products adhere to industry regulations and internal policies. You are responsible for monitoring accept rate with Bank and leading on taking corrective actions to maintain a balanced risk profile
• Reporting and Analysis: Prepare regular reports on the performance of credit products, providing insights and recommendations for improvement. You use data analytics to identify trends, forecast outcomes, and adjust strategies as needed
• Build and maintain positive relationships with key partners, such as Digital, Technology, Retail, dot.com, Data & Insights, Finance and M&S Bank to ensure that Financial Services Products are well-positioned to take advantage of opportunities

Who you are

Your skills and experience will include

• Experience on the Financial Services sector especially Embedded and Digital Credit ideally with Retail experience
• 3rd Party relationship management and commercial negotiation
• Proposition development including development of commercial business cases
• Experience of product acquisition, portfolio management, marketing & channel management/delivery with a clear focus on customer outcomes and experience
• Experience and good understanding of Financial Services P&L

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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